Cookie questions in general 🍪 

What is Cookie Box?

Cookie Box is a brand of individually wrapped cookies — baked fresh, sealed for maximum crunch, and made to make your day (or someone else’s) sweeter.

Where are you based?

We bake and pack everything in Croatia, and deliver all across the world.

Can I find Cookie Box in stores?

Yes! You can find us in INTERSPAR and selected SPAR stores accross Croatia and in Juice Box shops in Zagreb — and of course, right here in our webshop.

WEB SHOP & ORDERS 📦

How do I place an order online?

Simply add your favorite cookies to the cart, proceed to checkout, and fill in your details. Once payment is confirmed, we start baking!

Can I change or cancel my order?

You can modify or cancel your order within 2 hours after placing it — just contact us at order@cookiebox.hr

What payment methods do you accept?

We accept card payments (Visa, MasterCard, Maestro) and bank transfers.

Do I need to create an account to order?

No, you can checkout as a guest — but having an account makes reordering much faster!

Where do you deliver?

We currently deliver throughout Europe.

How long does delivery take?

Orders are usually delivered within 2–8 working days.

Can I pick up my order in person?

Yes, you can pick up your order directly from our sister company shops Juice Box in Zagreb only — just select “Local pickup” at checkout.

How much does delivery cost?

Delivery is free for orders over €40. For smaller orders, a delivery fee applies and is calculated at checkout.

COOKIES 🍪

Are all cookies individually wrapped?

Yes! Every Cookie Box cookie is freshly baked and sealed for freshness and hygiene.

Are Cookie Box cookies suitable for vegetarians?

Most of our cookies are vegetarian — ingredients are listed under each product.

How long do the cookies stay fresh?

Our cookies stay perfectly fresh for up to 90 days when stored in a cool, dry place.

 

Can I order gluten-free or vegan cookies?

Not yet — but stay tuned, something’s baking.

CUSTOM ORDERS & EVENTS 🎁

Can I customize cookies or packaging?

Yes! We offer personalized cookies and packaging for events, gifts, and corporate orders.

Do you make cookies for weddings or events?

Absolutely — Cookie Box makes the cutest wedding favors, brand events, or any celebration.

How do I request a custom order?

Fill out our form at the end of Events page or email us directly — we love bringing your ideas to life!

WHOLESELLING & SUPPORT

How can I contact you?

You can reach us via the contact form on our website or at info@cookiebox.hr

What if I receive a damaged package?

Please contact us within 24 hours with photos, and we’ll make it right.

I’m interested in selling Cookie Box — who do I contact?

We’d love to hear from you! Reach out directly on email info@cookiebox.hr